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Vercise™ DBS Controller - Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions (FAQs) section for the Vercise™ DBS Controller. Here, you'll find answers to common questions about using, maintaining, and troubleshooting your device. We've compiled this list based on feedback from users like you to ensure you have all the information you need at your fingertips. If you don't find the answer you're looking for, please don't hesitate to contact our Patient Care Team for further assistance. They may be reached at (833) 327-4636.

Vercise™ DBS Controller Functionality

For a full list of devices that are compatible with the Vercise™ DBS Controller, please visit: https://bostonscientific.com/VerciseDBSController-compatibility

  1. Selecting Menu in the top left of your Vercise™ DBS Controller home-screen
  2. Selecting Tutorial from the menu

You or your clinician must activate the MRI mode before the MRI scan. 

  1. Select Menu
  2. Select Clinician access
  3. Select MRI mode

Please refer to Vercise™ DBS Controller Information for Use for detailed information regarding MRI mode. 

Yes, you can adjust the screen brightness. On a Samsung A15, swipe down from the top edge of your phone to access the brightness setting. This can help conserve battery life and improve visibility in different lighting conditions.

A password is not required to access your Vercise™ DBS Controller. Your Vercise™ DBS Controller will be paired and connected to your IPG only.

If you set a password on your Vercise™ DBS Controller device, please keep it in a secure and accessible location. Lost passwords will cause your device to be inaccessible to all, and our technical support team will not be able to help reset it. 

If you need to add a password, please refer to the user manual of the phone maker for detailed instructions.

We strongly recommend bringing your Vercise™ DBS Controller to your doctor’s appointments. Having your charged Controller on hand will allow for a more seamless and efficient appointment experience, as your healthcare provider can connect to your IPG directly.

The Vercise™ DBS Controller is only available on a Boston Scientific provided device. All new Boston Scientific DBS patients will receive the smartphone-based Vercise™ DBS Controller as it becomes available to their healthcare provider.

Device Maintenance

It is recommended to charge your Vercise™ DBS Controller every 3 days or when the battery of your Vercise™ DBS Controller falls below 15%, whichever comes first. It is important to keep your DBS Controller fully charged and available for adjustment of your DBS therapy.

WiFi is not needed for your Vercise™ DBS Controller to connect to your IPG. It is recommended that your Vercise™ DBS Controller be connected to an active and stable internet connection to receive the latest updates from Boston Scientific and take advantage of your system's full capabilities.

Use a soft, slightly damp cloth to clean the Controller. Avoid using harsh chemicals or abrasive materials that could damage the device.

The Vercise™ DBS Controller is not needed for the continual function of your IPG. You should keep the Vercise™ DBS Controller near if there is any need for adjustments or per instructions from your healthcare provider. 

Please contact your Boston Scientific Representative or Boston Scientific Patient Care should this need arise.

It is not recommended to use your Vercise™ DBS Controller for purposes other than its intended use as a therapy controller.

Troubleshooting

You can try restarting the application. Tap the 3 vertical bar icon at the bottom left of the phone screen. Find the tile for the Vercise™ DBS Controller app and swipe up to close. Re-launch the app.

Or you can restart your phone by holding down the power button on your phone and selecting restart. If the issue persists, please contact our Patient Care Team.

Yes, the Controller comes with a standard one-year warranty.

Not to worry if you have lost or misplaced your Controller. Please send us an email: BSNDBSPatientCare@bsci.com or call us at (833) 327-4636. Please be ready to provide us with information from your Patient Implant Card. 

If you believe your Controller is malfunctioning, please contact our Patient Care Team for assistance. They will guide you through troubleshooting steps and determine if a warranty-covered replacement is necessary. 

If you have any questions that haven’t been addressed here, please reach out to our Patient Care Team at (833) 327-4636.  

IMPORTANT: If you are experiencing a medical emergency, please call 911 or your local emergency services immediately. This Controller and its associated resources are not intended for use in emergency situations.

For non-emergency medical concerns or questions about your device, please consult with your healthcare provider. Our Patient Care Team is available to assist with technical issues related to your Controller but cannot provide medical advice.

Remember, your safety is our top priority. Always follow the instructions provided by your healthcare team and the user manual for your device.

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Indication for Use: The Boston Scientific Vercise™ PC, Vercise Gevia™, Vercise Genus™ Deep Brain Stimulation Systems are indicated for use in:
-Bilateral stimulation of the subthalamic nucleus (STN) as an adjunctive therapy in reducing some of the symptoms of moderate to advanced levodopa-responsive Parkinson’s disease (PD) that are not adequately controlled with medication.
-Bilateral stimulation of the internal globus pallidus (GPi) as an adjunctive therapy in reducing some of the symptoms of advanced levodopa-responsive Parkinson’s disease (PD) that are not adequately controlled with medication.
-Unilateral thalamic stimulation of the ventral intermediate nucleus (VIM) is indicated for the suppression of tremor in the upper extremity. The system is intended for use in patients who are diagnosed with essential tremor or parkinsonian tremor not adequately controlled by medications and where the tremor constitutes a significant functional disability. 
-Bilateral stimulation of the ventral intermediate nucleus (VIM) of the thalamus for the suppression of disabling upper extremity tremor in adult essential tremor patients whose tremor is not adequately controlled by medications and where the tremor constitutes a significant functional disability.

The Boston Scientific Vercise Deep Brain Stimulation System is indicated for use in:
-Bilateral stimulation of the subthalamic nucleus (STN) as an adjunctive therapy in reducing some of the symptoms of moderate to advanced levodopa-responsive Parkinson’s disease (PD) that are not adequately controlled with medication.

Contraindications: The Boston Scientific Deep Brain Stimulation (DBS) Systems are not recommended for patients who will be exposed to the following procedures: Diathermy as either a treatment for a medical condition or as part of a surgical procedure, Electroconvulsive Therapy (ECT) and Transcranial Magnetic Stimulation (TMS).  The safety of these therapies in patients implanted with the Boston Scientific DBS System has not been established.  Patients implanted with Boston Scientific DBS Systems without ImageReady™ MRI Technology should not be exposed to Magnetic Resonance Imaging (MRI). Patients implanted with the Vercise Gevia or Vercise Genus or Vercise Genus Mixed System with M8 Adapter or Vercise DBS Lead-Only System (before Stimulator is implanted) with ImageReady MRI Technology are Full Body MR Conditional only when exposed to the MRI environment under the specific conditions defined in ImageReady MRI Guidelines for Boston Scientific DBS Systems.  Boston Scientific DBS Systems are not recommended for patients who are unable to operate the system or are poor surgical candidates or who experience unsuccessful test stimulation.

Warnings: Unauthorized modification to the medical devices is prohibited.  You should not be exposed to high stimulation levels.  High level of stimulation may damage brain tissue.  Patients implanted with a Boston Scientific DBS System may be at risk for intracranial hemorrhages (bleeding in the brain) during DBS lead placement.  Strong electromagnetic fields, such as power generators, security screeners or theft detection systems, can potentially turn the stimulator off, or cause unpredictable changes in stimulation. The system should not be charged while sleeping.  If you notice new onset or worsening depression, changes in mood or behavior or impulse control, or have thoughts of suicide contact your physician or emergency services immediately.  Chemical burns may result if the Stimulator housing is ruptured or pierced.  The Boston Scientific DBS Systems may interfere with the operation of implanted stimulation devices, such as cardiac pacemakers, implanted cardioverter defibrillators, or medication delivery pumps. Patients should operate motorized vehicles or potentially dangerous machinery with caution.  It is unknown if the device may hurt an unborn baby. Your doctor may be able to provide additional information on the Boston Scientific DBS Systems.  For complete indications for use, contraindications, warnings, precautions, and side effects, see DBSandME.com or call 833-DBS-INFO or 833-327-4636.
Caution: U.S. Federal law restricts this device to sale by or on the order of a physician.